Performance issues with Aurora advanced graphics (desktop)

Windows users should initially check that their graphics card drivers are up-to-date.

Next, to improve performance (Windows or Mac), make the following adjustments to our software’s settings:

First, you can reduce the graphics' quality:

  • Settings → Table Appearance → Animation → AURORA GRAPHICS QUALITY → Low

Important:
The 'Low' setting reduces the refresh rate of the animations in the background of the table. This increases performance but if the animations aren't smooth enough for you, please switch to the 'Medium' option. The lack of smoothness should resolve with a small impact on performance.

Second, turn off background animations:

  • Settings → Table Appearance → Animation → AURORA AMBIENT ANIMATIONS → Disabled

We also recommend that you switch to our ‘Carbon Lite’ table theme. This is a table theme we have created for players experiencing software issues. With a reduced number of animations, it provides better performance.

To select your table theme, log in to your account from a desktop device, and go to:

  • Settings → Table Appearance → Themes

To change your theme from the poker table you're seated at, press 'Table' in the top left corner, and select 'Table Themes'.

Finally, based on feedback from our software developers we also recommend a change to the Windows settings:

  1. Press the 'Windows Key' + 'I' (at the same time).
  2. In 'Windows Settings' select 'Ease of Access'
  3. Scroll down to 'Simplify and Personalize Windows' and toggle off these two options:
    • 'Show animations in Windows'
    • 'Show transparency in Windows'

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